More Marlo Furniture Reviews
Marlo Furniture stores dot the area around Washington, DC with stores in Maryland and Virginia. The company has four large stores that are open daily from 10am to 10pm, and they attract a ton of traffic as people seek discounts. To help you evaluate the brand and decide if it’s something you’d be interested in, we decided to gather reviews from around the Internet to help you evaluate if the store is right for you. Of course, take all of these thoughts with a grain of salt as no ones experience may perfectly mirror your own.
Reading about Marlo Furniture, some aspects to it were incredibly disappointing. From the way many people described their experiences, it almost sounded like visiting a car dealership. And everyone knows how fun shopping for cars can be. One guy who visited the Maryland store said that he had to speak to a manager everytime they encountered issues, and that it was often impossible to find a manager. Amongst the challenges he faced, his newly bought couch broke within a week of making the purchase, and when they sent a replacement, they sent the wrong color. Another woman reported being passed from store to store as she looked for a piece of furniture, with different managers quoting different prices and giving her different stories about the availability of the furniture. It’s disappointing that companies could be that difficult with their management, when those people are hired to improve relations with customers.
Another guy who had shopped at the store in Alexandria, Virginia had constant trouble with his delivery. The man bought a dining room table and a set of six chairs from Marlo. However, when they did the delivery, Marlo didn’t give any kind of delivery window, just a date, and only delivered two of the six chairs. After 5 weeks, the man still hadn’t received the four other chairs, and with every attempt to call Marlo, he was never able to talk to a person, or even find a way to leave a message. This happened to the customer on three different occasions, making him wonder if he’d ever get the rest of his set.
While many customer stores have a generally negative tone to reviews, they often have a fair share of positive reviews as well. Marlo unfortunately, seemed excessively overwhelmed with negative reviews, as in the 20 reviews across three stores, I was only able to find three positive reviews. From these commenters, it sounded like their experiences were positive and uneventful. The prices at Marlo were competitive, and they felt like the quality was at least better than IKEA. The delivery was prompt and fairly on time.
Overall, tread softly with Marlo Furniture, and see if any of your friends have had experience with the store. In general, it seems like the reviews are fairly negative and that you’ll want to be careful to get your deal on paper and know exactly what you’re getting into. Still, it’s likely worth a shot to at least visit the company’s stores and see what you think. If any of our visitors have been to the store, please let us know what you think and we’ll add your comments to our summary!